Back-Office activity mainly relates to:

(a) Retail Banking

(b) Custody and

(c) Depository

-----------------------------------------------------------------------------------------------------------------------------

(a) Services under Retail Banking

ATM Department:

1. Verification of forms
2. PIN regeneration
3. Card hot listing and re-issuance
4. Linking of accounts with cards
5. Deletion
6. De-blocking and
7. Status Queries


Infinity Department:

1. Verifying the Account Opening Forms
2. Signature Verification
3. Linking of the accounts with existing user Id
4. Activation of accounts
5. Getting requests for fresh passwords
6. Answering customer queries


Web Trade:

Net based trading in shares


Clearing Activity : Inward Clearing:

(a) Sorting, verifying and tallying
(b) Data entry
(c) Preparation of rejection memos, etc.


Clearing Activity : Outward Clearing:

(a) Sorting and encoding
(b) Data entry


RPC Activities:

Opening of Savings Bank, FD & Demat accounts.

Below is the list of the products in which we specialise:

- Loan against shares

- Registration of Powers of Attorney

- Pre-verification of securities

- Auto loan- Processing.

- Credit cards – Contact Point Verification.

- Residence Verification

- Collection

- SSI Credit application processing

- Marketing Fixed Deposits, Savings Bank A/c, Depository Accounts

- Processing of paid cheques

- Records Management

- Inter-Branch Reconciliation – Cheques and Demand Drafts.

-----------------------------------------------------------------------------------------------------------------------------

(b) Services under Custodial Activity


- Pay - out Activity (Settlements)

- BSE

- NSE

- DVP (Delivery vs Payments)

- Pay - in Activity (Sales)

- Purchase Processing Activity

- Registered Inward Activity

- Objections Activity

- Takeover Activity

- Bad Rectification Activity

- Corporate Action

- Dematerialisation Activity

- Vault Management


The above activities are divided under following sub activities.

- First Confirmation

- Scrutiny

- Data Entry

- TD Filling

- Scanning

- Pre lodgment Verification

- Defacing

- Lodgment

The above activities are combination of either one or more sub activities.

-----------------------------------------------------------------------------------------------------------------------------

(c) Services under Depository Activity


1. Account Opening

Receipt of Applications

Inwarding of Applications

Scrutiny of Application

Opening of Accounts (Data Entry, Signature capturing etc.)

Despatch of Client Master List

2. Dematerialisation

Acceptance of Demat Request Forms

Inwarding

Scrutiny : (A) Accepted Forms & (B) Rejected Forms

Scram Entry (Account Number, ID Number, number of shares,
number of certificates, ISIN Number etc.)

Defacing and Punching.

DRN generation and attaching

Preparation of covering letters to companies.

Pre-lodgment Verification

Despatching

Entry in despatch register


3. Processing of Trade & Pledge Instructions

Receiving of instruction slips at the counter, through fax and through floppy

Scrutiny and verification of the contents of the slips

Stamping of the slips

Inward entry of the slips as per type - viz. market, off-market, internal settlement, interdepository, pool-to-pool, on-market DO, pay-out, etc.

Capturing of the slips as per type

Authorization of slips - done by Bank officers

Reconciliation of slips

Filing of slips